Fake CRM

ID	fake_crm
Category	Demo
Features	None
Dependencies	None

Simulated CRM and customer support tools for testing and demonstrations. Manage customers, support tickets, and interaction history. State is persisted in the session filesystem.

Tools

Tool	Description
crm_list_customers	List customers with pagination
crm_get_customer	Get customer details by ID
crm_create_customer	Create a new customer
crm_list_tickets	List support tickets
crm_create_ticket	Create a support ticket
crm_update_ticket	Update ticket status
crm_add_interaction	Add a customer interaction note
crm_search_customers	Search customers by criteria

Use Cases

• Support agent demos — showcase agents handling customer inquiries and ticket management
• Testing conversational workflows — validate agents managing customer interactions
• Prompt development — develop customer service agent prompts with realistic data

Example

User: A customer called about a billing issue, create a ticket

Agent:
  → crm_search_customers({ query: "billing issue" })
  ← []
  → crm_list_customers({ limit: 5 })
  ← [{ id: "cust-001", name: "Jane Smith", email: "[email protected]" }, ...]

  "Which customer reported the billing issue?"

User: Jane Smith

Agent:
  → crm_create_ticket({
      customer_id: "cust-001",
      subject: "Billing discrepancy",
      priority: "high",
      description: "Customer reports incorrect charge on latest invoice"
    })
  ← { ticket_id: "TKT-042", status: "open" }
  → crm_add_interaction({
      customer_id: "cust-001",
      type: "phone",
      notes: "Customer called about billing discrepancy. Ticket TKT-042 created."
    })

See Also

• Fake Warehouse — simulated warehouse operations
• Fake AWS — simulated cloud infrastructure
• Capabilities Overview